Satisfaction Guarantee All products sold on Lipotea are protected by a 100% Satisfaction Guarantee. If for any reason you are dissatisfied with your purchase, you may return all unopened bottles for a full and prompt refund less s&h. We do not accept returns for opened or used bottles. We NEVER charge a "Restocking Fee". Please send your return to the return address as marked on the shipping label within 90 days to receive your prompt refund. Your refund will be issued according to your payment method.